Picker app: multiple order picking
When customers order through the Snoomart Qatar app, they see a success screen — then later a notification that their order is packed and on the way. But what happens in between? This project is about that invisible process: the picker's journey through a large grocery store, collecting items as efficiently as possible.
The old process — paper-based, one order at a time
Pickers could only handle a single order at once. In large grocery buildings, this meant long walking paths, wasted time, and inefficiency during peak hours. Before the app, managers printed receipts, manually distributed them, and pickers walked the floor with paper lists.
Four operational pain points
The single-order, paper-based flow created compounding inefficiencies across every picking session.
Three-stage discovery process
We approached the problem through direct observation and interviews — with our real users being store staff and branch managers, not end customers.
Multiple order management in one app
The redesigned Picker App enables concurrent order preparation — pickers see all their assigned orders, can navigate items across orders in a single trip, and handle issues without leaving the floor
